Every request tracked through to resolution. Puwapi Support module for after-sales and internal requests.
A single queue for customer service and internal requests, with internal notes the client never sees and replies that do reach them.
Support
Module Puwapi · actif
Single request queue
Every request follows a clear cycle, from the first message to resolution.
Internal notes
Discuss a request internally without the client ever seeing it.
Client replies
Replies meant for the client are clearly distinguished from internal notes.
Kanban, calendar and list views
The same engine as Projects, to view your requests however you like.
The shared inbox where requests get lost
One request comes by email, another by phone, a third somewhere else: impossible to know who answered what or where things stand. The Support module gathers everything into one queue, from the first message to resolution.
How it works
A request comes in
By form, email or manual creation, it joins the Support queue.
Your team collaborates
Internal notes to coordinate, replies visible to the client to keep them informed.
You resolve it
The status moves to resolved, and the full history stays available.
Everything Support does
Single request queue
Every request follows a clear cycle, from the first message to resolution.
Internal notes
Discuss a request internally without the client ever seeing it.
Client replies
Replies meant for the client are clearly distinguished from internal notes.
Kanban, calendar and list views
The same engine as Projects, to view your requests however you like.
Connected forms
A form submission can create a ticket automatically.
Connected to the rest of the platform
Support shares the same engine as Projects: same views, same numbering, same connectors (forms, GitHub). Each ticket can be tied to a Hub CRM client record. The Support module is included in every plan.
Frequently asked questions
Does the Support module replace Zendesk?
For most uses, yes, with the advantage that your tickets stay connected to the rest of the platform.
Can the client see our internal exchanges?
No. Internal notes stay invisible to the client; only the replies you address to them come through.
Is the Support module included in my subscription?
Yes. It's included in every plan, from the Starter plan.